Privacy Policy

PRIME CONNECT SOLUTION CORP

1. Introduction

Prime Connect Solution Corp (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our AI chatbot development and automation services, visit our website, or interact with us. By accessing or using our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect​

2.1 Personal Information
We may collect personal information that you voluntarily provide, including:

  • Name and contact details (email, phone number, address)

  • Business details (company name, industry, size)

  • Payment and billing information

  • Account credentials and preferences

  • Communication records and support inquiries

2.2 Usage Data
When you use our services, we automatically collect certain information, such as:

  • IP address and device details

  • Browser type and version

  • Pages visited and time spent on our platform

  • Chatbot interactions and performance analytics

  • Cookies and similar tracking technologies

2.3 Customer Data
When using our chatbot services, we may process data generated through your customers’ interactions, including conversation logs, customer inquiries, and response data.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and enhance our services

  • Process payments and manage billing

  • Deliver customer support and communicate with you

  • Train and improve our AI systems

  • Monitor performance and analyze usage

  • Ensure security and prevent fraud

  • Comply with legal and regulatory requirements

  • Send marketing communications (with your consent)

4. Data Sharing and Disclosure


We may share your information with:

  • Service Providers: Trusted third-party vendors who help us deliver and improve our services

  • Payment Processors: To securely handle transactions and billing

  • Legal Authorities: When required by law or to protect our rights and interests

  • Business Transfers: In connection with mergers, acquisitions, or the sale of assets

We do not sell your personal information to third parties.

4.1 Mobile Information and SMS Communications
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. This specifically excludes text messaging originator opt-in data and consent, which will never be shared with any third parties.

You may opt out at any time by replying STOP. Standard message and data rates may apply.

5. Data Security

We implement industry-standard safeguards to protect your information, including:

  • 256-bit SSL/TLS encryption for secure data transmission

  • Encrypted data storage

  • Regular security audits and system updates

  • Strict access controls and authentication protocols

  • Ongoing employee training on data protection practices

While we take strong measures to secure your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, meet legal requirements, resolve disputes, and enforce our agreements. Once the data is no longer required, it is securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request the deletion of your data

  • Opt out of marketing communications

  • Object to certain types of data processing

  • Request data portability

  • Withdraw your consent at any time

To exercise any of these rights, please contact us at info@primeconnectsolution.net or (914) 540-7285.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and enhance our services. You can adjust your cookie preferences at any time through your browser settings.

10. Changes to This Policy

We may revise this Privacy Policy from time to time. Any significant updates will be communicated by posting the revised policy on this page and updating the “Last Updated” date. By continuing to use our services after such changes, you agree to the updated policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, please feel free to reach out to us:

Prime Connect Solution Corp