Refund Policy

Use our services with confidence—if you’re not satisfied, you’re covered by our 30-day money-back guarantee.

Our Commitment to Your Satisfaction

At Prime Connect Solution Corp, we are committed to delivering high-quality AI chatbot services and ensuring your complete satisfaction. To give you confidence in your purchase, we offer a 30-day money-back guarantee on all service plans. If you are not satisfied within the first 30 days, you may request a full refund—no questions asked.

Refund Eligibility

You may qualify for a full refund if:

  • Your request is submitted within 30 days of your initial purchase (the period begins from your first payment date)
  • Your account remains in good standing, with no violations of our Terms and Conditions or Acceptable Use Policy
  • You have made a reasonable effort to work with our support team to resolve any issues
  • You are a first-time customer (the guarantee applies only to your first purchase of a specific service plan)
Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • Requests made after the 30-day period has expired
  • Accounts suspended or terminated due to policy violations
  • Custom development or integration work that has already been completed upon your request
  • Subscription renewals (monthly or annual charges are non-refundable—please cancel before renewal to avoid charges)
  • Accounts showing signs of misuse, abuse, or excessive usage
  • Fees paid to third-party services or integrations, which are not controlled by Prime Connect Solution Corp
How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1.  Contact our support team
    Email us at info@primeconnectsolution.net or call (571) 999-5567
  2.  Provide your account details
    Include your account email, order number, and purchase date
  3.  Share your reason (optional)
    While not required, your feedback helps us improve our services
  4. Wait for confirmation
    We will review your request within 1–2 business days and notify you via email
  5. Receive your refund
    Approved refunds are processed within 5–7 business days to your original payment method
Important Notes
  • Refunds are issued to the original payment method used at checkout
  • Processing times may vary, and it can take 5–10 business days for funds to appear, depending on your bank or card provider
  • Once a refund is issued, your access to the service will be terminated immediately
  • All associated account data will be handled in accordance with our data retention policy